FAQs
Frequently Asked Questions
Q1: How long does shipping take?
A: Standard products: 5–14 business days.Oversized items (e.g., body kits): 5–8 weeks. Customized products: estimates need to be based on product design and production cycle.International shipping may vary.
Q2: Do you offer free shipping?
A: Yes, orders over $59 USD qualify for free worldwide shipping (remote areas excluded). Expedited shipping is available at additional cost.
Q3: Can I cancel or return my order?
A: Custom orders or personalized products cannot be canceled or returned. Standard products follow our Return & Refund Policy.
Q4: Are Tesexy products easy to install?
A: We recommend professional installation for body kits and other complex parts. Refer to our Installation Disclaimer for more details.
Q5: What if my package is damaged during shipping?
A: Inspect all items before signing for delivery. Report damage within 24 hours to support@tesexy.com.
Q6: Do you provide warranty?
A: Yes, all Tesexy products have a 12-month limited warranty against manufacturing defects under normal use. Exclusions apply.
Q7: Can I contact Tesexy via social media?
A: Yes, but for order-related inquiries, email support@tesexy.com is preferred for faster assistance.