Return and Refund Policy

Thank you for shopping with Tesexy. Please review this Return and Refund Policy carefully before placing your order.

1. Final Sale for Non-Quality Reasons

All products are final sale unless there is a confirmed quality defect, shipping damage, or otherwise required by applicable law.

We do not accept returns, exchanges, cancellations, or refund requests for non-quality-related reasons, including but not limited to:

  • Change of mind
  • Ordering the wrong product, model, size, color, style, or quantity
  • Personal preference or dissatisfaction unrelated to product quality
  • Failure to review the product description or compatibility information
  • Incorrect or incomplete shipping information provided by the customer
  • Minor color differences caused by lighting, photography, screens, or manufacturing batches
  • Installation difficulties, improper installation, misuse, modification, or accidental damage

Customers are responsible for carefully reviewing all product details and confirming vehicle compatibility before placing an order.

2. Order Cancellation and Shipment Interception

Please contact us as soon as possible if you need to change or cancel an order before shipment. We will try to assist, but cancellation cannot be guaranteed once an order has entered processing.

Once an order has been shipped, it cannot be cancelled, intercepted, recalled, or redirected. A refusal to accept delivery does not automatically qualify the order for a refund.

3. Product Inspection Before Shipment

All products are inspected before shipment to help ensure that they are complete, in good condition, and meet our quality standards.

Because each order is inspected before dispatch, customers must provide clear evidence if a product arrives defective, damaged, or incorrect.

4. Damaged, Defective, or Incorrect Products

Please inspect your package and products immediately upon delivery.

If the product arrives damaged, defective, incomplete, or different from what you ordered, you must contact us within 48 hours of delivery.

Please provide:

  • Your full name and order number
  • A clear description of the issue
  • Clear photos of the shipping package
  • Clear photos of the shipping label
  • Clear photos showing the entire product
  • Close-up photos or videos clearly showing the defect or damage
  • An unboxing video, when available
  • Photos of all included parts and accessories

Please keep the original product, packaging, shipping box, labels, accessories, and installation materials until the claim has been fully resolved.

Claims submitted without sufficient photo or video evidence may be delayed or declined.

5. Do Not Install a Damaged or Incorrect Product

Do not install, modify, paint, cut, drill, assemble, or use a product if it appears damaged, defective, incomplete, or incorrect.

Installation, modification, or use of the product may affect our ability to verify the original issue and may make the product ineligible for replacement or refund, except where required by applicable law.

6. Resolution of Approved Claims

After reviewing the evidence, we may provide one of the following resolutions, depending on the circumstances:

  • Replacement parts
  • A replacement product
  • A partial refund
  • A full refund
  • Another mutually agreed solution

The appropriate resolution will be determined based on the nature and extent of the verified issue.

Refunds, when approved, will be issued to the original payment method. Original shipping charges, customs duties, taxes, installation fees, labor costs, and other third-party expenses are generally non-refundable unless otherwise required by law or expressly approved by us.

7. Return Authorization

Do not return any product without first contacting us and receiving written return authorization and return instructions.

Unauthorized returns may be refused and may not qualify for a refund. The return address may be different from the address shown on the original shipping package.

Approved returned products must include all original packaging, accessories, parts, manuals, gifts, and other included items.

8. Installation and Compatibility

Customers are responsible for confirming that the selected product is compatible with their vehicle, model, model year, wheel size, configuration, and regional version before ordering.

We strongly recommend professional installation for products that require installation. Tesexy is not responsible for damage caused by improper installation, misuse, unauthorized modification, accidents, or failure to follow installation instructions.

Installation fees, removal fees, repair costs, and other labor expenses are not covered unless expressly agreed to in writing.

9. Lost or Undelivered Packages

If tracking shows that your package has not been delivered within the expected delivery period, please contact us so that we can investigate with the shipping carrier.

If tracking shows the package as delivered but you cannot locate it, please first check with household members, neighbors, building management, the local delivery office, and the shipping carrier.

10. Contact Us

For return, refund, damage, or quality-related requests, please contact us at:

Email: support@tesexy.com
Website: www.tesexy.com

Please include your order number and all required photos or videos in your first message to help us process your request efficiently.

11. Applicable Consumer Rights

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or restricted under applicable law.