Shipping Policy

Last updated: August 26, 2026

Thank you for shopping with Tesexy. This Shipping Policy explains our order processing, shipping methods, estimated delivery times, shipping charges, tracking, and other important delivery information.

By placing an order through our website, you agree to the terms of this Shipping Policy.

1. Shipping Destinations

Tesexy ships to most countries and regions worldwide.

Shipping availability may vary depending on:

• The product ordered

• Package size and weight

• Shipping destination

• Local delivery restrictions

• Carrier service availability

Certain oversized products, including body kits, may not be available for delivery to all addresses.

Orders may be fulfilled and shipped from our international warehouses, suppliers, manufacturing partners, or fulfillment centers.

If we are unable to ship an order to your location, we will contact you using the email address or telephone number provided with your order.

2. Order Processing Time

Orders are generally processed before being transferred to the shipping carrier.

All orders are processed within 1–3 business days (excluding weekends and holidays).

Processing time may vary depending on:

• Product availability

• Product type

• Order volume

• Quality inspection requirements

• Customization requirements

• Public holidays

• Carrier collection schedules

All products are inspected before shipment to help ensure that they are complete and in good condition.

Processing time is separate from the estimated shipping or transit time.

Orders placed on weekends or public holidays may begin processing on the next business day.

3. Estimated Delivery Times

Estimated delivery times vary depending on the product type, destination, shipping method, customs clearance, and carrier conditions.

Standard Products and Small Packages

Standard products and smaller accessories are generally estimated to arrive within:

4–12 business days after shipment

This category may include products such as:

• Wheel covers

• Interior accessories

• Storage accessories

• Emblems and badges

• Sunshades

• Stickers

• Other small or medium-sized products

Oversized Products and Body Kits

Body kits and other oversized products are generally shipped through specialized international freight services.

Estimated delivery time:

3–6 weeks after shipment

Oversized products may require additional time for:

• Freight scheduling

• International transportation

• Customs clearance

• Local carrier transfer

• Appointment-based or oversized-item delivery

All delivery times are estimates and are not guaranteed.

Delivery may take longer during peak seasons, public holidays, severe weather, customs inspections, carrier disruptions, or other circumstances outside our reasonable control.

4. Shipping Charges

Shipping charges are calculated according to the order value, product type, package size, weight, and delivery destination.

Free Shipping

Orders with a qualifying merchandise subtotal of $39.90 USD or more may be eligible for free standard shipping.

The qualifying subtotal is calculated after discounts and before applicable taxes, duties, and other charges unless otherwise stated at checkout.

Orders Below $39.90

For orders below $39.90 USD, the applicable shipping charge will be displayed at checkout before payment is completed.

Oversized Products

Body kits and other oversized products may have separate shipping arrangements or product-specific shipping charges.

The shipping option and amount displayed at checkout or confirmed on the relevant product page will apply to your order.

Remote Areas

Additional shipping charges may apply to remote locations, islands, military addresses, extended delivery areas, or destinations that require special carrier services.

If an additional remote-area charge is required after an order is placed, we will contact you before shipment.

You may choose to pay the additional shipping charge or cancel the affected unshipped item for a refund.

5. International Fulfillment

Tesexy operates an international e-commerce business.

Depending on product availability and your delivery location, orders may be shipped from one of our international warehouses, suppliers, manufacturing partners, or fulfillment centers.

Receiving a package from an international shipping origin does not affect the authenticity or quality standards of the product.

An order containing multiple products may be divided into separate shipments and may arrive on different dates.

6. Customs Duties, Import Taxes, and Fees

International orders may be subject to customs duties, import taxes, brokerage charges, handling fees, or other fees imposed by the destination country or local authorities.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge.

The customer is responsible for any applicable:

• Customs duties

• Import taxes

• Brokerage fees

• Customs processing charges

• Local government charges

• Other import-related expenses

Tesexy does not control these charges and cannot guarantee the amount that may be assessed.

Customers are responsible for complying with the import laws and requirements of their destination country or region.

Failure or refusal to pay customs charges does not automatically qualify an order for a refund.

7. Order Confirmation and Shipping Notification

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Once the order has shipped, you may receive a shipping confirmation containing:

• A tracking number

• A tracking link

• The shipping carrier

• Other relevant delivery information

Tracking information may take several business days to become active after the shipping notification is issued, particularly for international or freight shipments.

8. Changes and Cancellations Before Shipment

Please review your order carefully before completing payment.

If you need to request a change or cancellation, contact us as soon as possible at:

support@tesexy.com

We will try to assist if the order has not entered processing or shipment preparation. However, we cannot guarantee that a change or cancellation will be possible.

Customized, specially ordered, or freight-prepared products may not be eligible for cancellation after processing has begun.

9. Orders That Have Already Shipped

Once an order has been shipped, it cannot be:

• Cancelled

• Intercepted

• Recalled

• Redirected

• Changed to another address

Customers must ensure that their shipping address, telephone number, email address, postal code, apartment number, and other delivery information are accurate before submitting an order.

Refusing delivery or failing to collect a package does not automatically qualify the order for a refund.

10. Incorrect or Incomplete Shipping Information

Tesexy is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

This may include:

• An incorrect street address

• A missing apartment or unit number

• An incorrect postal code

• An incorrect telephone number

• An incorrect recipient name

• An address that the carrier cannot access

If a package is returned, lost, delayed, or requires reshipment because of incorrect customer-provided information, the customer may be responsible for any additional shipping, return, storage, handling, or redelivery charges.

11. Tracking Updates and Carrier Delays

Tracking updates are provided by the shipping carrier.

Tracking information may temporarily show:

• Label created

• Shipment information received

• No recent update

• In transit

• Customs clearance

• Transferred to a local carrier

A temporary lack of tracking updates does not necessarily mean that the package is lost.

International packages may not receive frequent tracking scans while:

• Traveling between countries

• Awaiting customs clearance

• Being transferred between carriers

• Moving through freight terminals

Delivery delays caused by carriers, customs authorities, weather, natural disasters, holidays, transportation disruptions, strikes, government actions, or other circumstances outside our reasonable control are not considered product quality issues.

12. Customs Clearance and Customer Cooperation

The shipping carrier or customs authority may contact the recipient to request:

• Identification

• Tax information

• Import documentation

• Proof of purchase

• Payment of customs charges

• Other clearance information

The customer is responsible for responding promptly and providing any information reasonably required for delivery.

Tesexy is not responsible for delays, storage fees, returns, abandonment, or loss caused by the customer’s failure to cooperate with customs or the shipping carrier.

13. Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first:

• Check around the delivery location

• Ask household members

• Ask neighbors

• Contact building management or reception

• Check any secure parcel area

• Contact the local delivery carrier

Please contact us promptly if the package still cannot be located.

We may assist with a carrier investigation, but a carrier’s delivery confirmation may be considered evidence that the package was delivered to the address provided with the order.

14. Lost Packages

A package is not considered lost solely because tracking has not updated for several days.

If tracking has not updated for an extended period or the package has not arrived within a reasonable period after the estimated delivery window, please contact us at:

support@tesexy.com

We will review the tracking information and, where appropriate, open an investigation with the carrier.

Any replacement or refund will be determined after the carrier investigation and according to the circumstances of the shipment.

15. Damaged Packages or Product Issues

Please inspect the package and products immediately upon delivery.

If a package or product arrives damaged, defective, incomplete, or incorrect, please follow the evidence and notification requirements in our Return and Refund Policy.

You may be required to provide:

• Your order number

• Photographs of the outer packaging

• Photographs of the shipping label

• Photographs of the complete product

• Close-up photographs or videos of the damage

• An unboxing video, if available

Do not discard the product, packaging, shipping box, labels, parts, or accessories until the issue has been reviewed.

Do not install, modify, paint, cut, drill, or use a product that appears damaged or incorrect.

16. Split Shipments

Products within the same order may be shipped separately due to differences in:

• Product size

• Warehouse location

• Availability

• Shipping method

• Carrier requirements

You may receive more than one tracking number, and packages may arrive on different dates.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments, unless otherwise agreed.

17. Freight and Oversized Deliveries

Body kits and other large products may be delivered using freight, oversized-package, or specialized logistics services.

The carrier may contact you to:

• Confirm delivery information

• Schedule delivery

• Arrange pickup

• Verify that someone is available to receive the shipment

Customers should inspect the outer packaging before accepting an oversized delivery whenever reasonably possible.

If there is visible shipping damage, please photograph or record the condition of the package before opening it and note the damage with the carrier where possible.

The customer is responsible for ensuring that the delivery location can receive an oversized package.

Additional services, including inside delivery, lift-gate service, redelivery, storage, address correction, or special access, may involve additional charges.

18. Shipping Restrictions

We may refuse, cancel, or require additional information for shipments involving:

• Restricted destinations

• Incomplete addresses

• Suspected fraud

• Carrier limitations

• Export or import restrictions

• Products that cannot legally be shipped to the destination

• Addresses that cannot accept oversized deliveries

If we cancel an unshipped order because we cannot deliver it, we will refund the amount paid for the cancelled item to the original payment method.

19. Contact Us

For questions about shipping, tracking, or delivery, please contact:

Tesexy LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: support@tesexy.com
Website: www.tesexy.com

Please include your order number when contacting us so that we can assist you more efficiently.